FAQ
Order Status
Has my order shipped?
- If your order has been shipped, we will send you an e-mail to inform the tracking number.
How do I track my order?
- Click the "Order Tracking" at the top of right hand side of our site to track your order.
Clean & Store
Are there any instructions on clean & store curtains?
- Store Them in Clean and Dry Place
- Regularly Clean Your fabric
- Use Dedicated Tapes or Clamps
- Avoid Treading with Shoes
- Put fabric in A Dryer on Low-heat
- Use Cool Iron or Steamer
- Maintain Indoor Ventilation
After cleaning or removing the wrinkles, it is always a good choice to hang the curtains up and allow it to air dry naturally if there is enough time. This operation will help dry the curtains evenly and remove the remaining wrinkles. It may need 24 hours. If you want to dry your curtains with a dryer, please remember to set the dryer on low heat. Dry for approximately 20 minutes and then hang up.
Custom Curtains or panels
Can I make a custom curtains or panels?
- Sure! You can make your own custom here: support@enacoustic.com
Shipping and Return
- Please click "shipping policy" or "return policy" at the bottom of our website.
We ship to all over the world!